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Claiming Your Alabama.Edu Account

  1. Login to your PERSONAL email account (the email you have on file through banner) and search for an email titled “Activate Your Account”. You will have to use the search feature in your inbox as the email probably has been pushed to the bottom of the inbox.
  2. The email will contain a claim code followed by a link to https:\\
  3. Follow the prompts to create a password and your account will be claimed.

From here you will now be able to login to your MyDrake Experience using your “” login which will give you access to Banner and Canvas!

If you HAVE NOT received an e-mail to claim your account PLEASE contact the IT Department ASAP at (256)551-3126. 

Canvas Mobile APP

*Returning Students PLEASE NOTE* 

If you have logged into the Canvas APP in previous semesters, or if you notice that your classes aren’t showing up. You need to logout, and verify that you are in the  “Drake State – NEW” Canvas.

  1. Download the Canvas app from the AppStore.
  2.  Click “Find my School”
  3.  Search for “Drake State – NEW”
  4. Login using your login (See previous section about claiming this account)

*If prompted to setup “Microsoft Authenticator” you can press the “Skip” button for now, A How-To guide for this will be coming at a later date*

IT Help Desk

To access the IT Help Desk, use an email to sign-up

Student Email

Your username is:
Your first-time password is:

your A# with a capital A.

Office 365 for FREE

Please click here for 365 for free.

Zoom Phone Help

Below you will find the Quick Start Guides for your Zoom Phone depending on which model you have, additionally the Zoom Phone Setup link will take you to a playlist of YouTube Videos that will aid in your initial setup.

The Poly E450 is the device with 2 LCD Screens.
Poly E450 Phone Guide – Drake

The E220 is the standard device with 1 LCD Screen.
Poly E220 Phone Guide – Drake

Getting Started with Zoom Phone

Phone User Settings

Make and Receive Calls

Using SMS

Helpful Videos

Click Below to go to our Employee Portal for Zoom Login!

Personal Email Update – Banner

Policies and Procedures

Please click here for our policies and procedures.


Information Technology Services Department